Terms & Conditions
Last Updated: 20/04/2023
1. Introduction
Welcome to Microdog ("we," "our," or "us"). These Terms and Conditions govern your use of microdog.co.uk ("Website") and all purchases of printer toner and accessories ("Goods"). By accessing our Website, you agree to these Terms.
2. Definitions
- "Consumer" means an individual acting for purposes outside their trade, business, craft, or profession
- "Contract" means the agreement between you and Microdog for Goods
- "Goods" means products available for purchase on our Website
3. Governing Law
These Terms shall be governed by English law. International users agree to comply with all local laws regarding online conduct and content.
4. Privacy Policy
Our Privacy Policy explains how we collect and use personal information. By using our Website, you consent to our data practices under GDPR (EU/UK), CCPA (California), and other applicable privacy laws.
5. Intellectual Property
All content on this Website, including logos, text, and images, is property of Microdog. Unauthorized use may violate copyright, trademark, and other laws.
6. Age Restrictions
You must be at least 16 years old to use this Website. Users under 16 must have parental consent under COPPA (US) and GDPR (EU/UK).
7. Product Information
We make reasonable efforts to display accurate product details. However, we cannot guarantee all information is error-free. Always verify specifications with manufacturer details.
8. Pricing and Payment
- All prices are in GBP (£) and include VAT where applicable
- We accept major credit/debit cards and PayPal
- You authorize us to charge the total amount to your payment method
9. Order Processing
- Order confirmation does not constitute acceptance
- We reserve the right to reject orders for any reason
- Shipping times are estimates and not guaranteed
10. Shipping and Delivery
- UK orders typically dispatched within 2 business days
- International shipping available (customers responsible for duties/taxes)
- Risk of loss transfers upon delivery to carrier
11. Returns and Refunds
- 14-day return period from delivery date (UK Consumer Rights Act 2015)
- Goods must be unopened and in original packaging
- Refunds processed within 14 business days
- Contact returns@microdog.co.uk for instructions
12. Limitation of Liability
Microdog shall not be liable for:
- Indirect, incidental, or consequential damages
- Goods modified or misused after delivery
- Total liability limited to order value
13. Compliance with Local Laws
International users acknowledge responsibility to comply with:
- Australian Consumer Law (ACL)
- EU Consumer Rights Directive
- US Federal Trade Commission regulations
14. Force Majeure
We are not liable for delays or failures due to events beyond our reasonable control including natural disasters, war, or supply chain disruptions.
15. Severability
If any provision is deemed invalid, the remaining Terms remain enforceable.
16. Changes to Terms
We reserve the right to modify these Terms. Continued use after changes constitutes acceptance.